FAQs
Has your HVAC system been upgraded?
Yes. The HVAC system in the Woodruff Arts Center has been upgraded. Our new ionization system provides a 99.4% reduction on COVID-19 within 30 minutes.
What is your sick policy?
We do not offer makeup classes in the event of a student's absence. If a teaching artist is absent and the class is canceled, a makeup class will be scheduled.
Do you have payment plans?
Yes. The Alliance Theatre offers weekly and biweekly payment plans for classes. Payment plans are paid over 4 installments.
Cancellation & Transfer Policy
14+ Days Before Class Start Date
Cancellations made more than 14 days before the class start date will receive a full refund less an administration fee of $10. Students may transfer to another class but will have to make up any cost difference if the class fees are not equal.
Less than 14 Days Before Class Start Date
Any cancellation made within 14 days of the class start date will incur a 50% penalty of the original fee. Students are allowed one class transfer within the 14-day window before a class begins but will have to make up any cost difference if the class fees are not equal. Any additional transfers will incur a $50 transfer fee.
After Class Start Date
Once a class has started, a student may transfer to a different class up to the start of the second class in the session but will have to make up any cost difference if the class fees are not equal. No refunds are available after a class has begun.
Payment Plan Policy
This Payment Plan Policy outlines the terms and conditions for individuals participating in our payment plan option. Please read this carefully to understand your responsibilities and the consequences of missed or delayed payments.
Payment Authorization: By enrolling in our payment plan option, you authorize our system to automatically charge your credit card on file for the agreed-upon installment amounts and schedule.
Missed Payment: If a payment is missed, you will receive a notification from our Patron Services team informing you of the unsuccessful transaction. You are required to update your credit card information promptly to avoid any disruption in your payment plan.
Late Fee: In the event that you need to delay a payment, a $10 late fee will be charged. This fee is applicable for each late installment.
Payment Adjustment: If you encounter financial difficulties and are unable to meet your scheduled payment, please contact our Patron Services team at atedu@alliancetheatre.org or 404.733.4600 in advance. A $10 late fee will still be applied for each delayed installment.
Cancellation by Participant: If you decide to discontinue your participation in the program and notify us before starting the program, your payments to date will be refunded, less a $10 administrative fee. If you cancel after starting the program, no refunds will be offered.
