Woodruff Arts Center Network Outage and Incident Update

The Woodruff Arts Center, including the Alliance Theatre, the Atlanta Symphony Orchestra and the High Museum of Art, recently experienced a network security incident from an unauthorized third-party that resulted in a significant IT outage and is affecting many operations and systems.  Upon learning of the incident, we immediately took steps to secure our systems and began working to implement enhanced security measures.  Our team also began an investigation and an outside forensics firm was engaged to assist us. We have notified law enforcement. Please note that we have no evidence that any personal or financial information has been accessed, and our review of this matter remains ongoing.

The Alliance Theatre, Atlanta Symphony Orchestra and the High Museum of Art all continue to remain open for performances and visits as usual.  

Tickets for performances are available for purchase at the Woodruff Arts Center Box Office and High Museum of Art at 1280 Peachtree Street and through Ticketmaster (www.ticketmaster.com). Thank you to our loyal patrons for their patience and continued support during this time. 

To keep patrons, employees and donors informed during this network outage, we have posted the latest information about ticket purchasing as well as questions about this incident on all of our websites: The Woodruff Arts Center, The Alliance Theatre, Atlanta Symphony Orchestra and the High Museum of Art.  For information or questions about:

  • Ticketing and performances, please call High Guest Relations (404-733-4710) or the Woodruff Arts Center Box Office (404-733-5000).
  • The outage or incident, please call 800-270-9514, Monday through Saturday, between 9:00 am to 6:30 pm (Eastern). 

We are working to address the network outage and apologize for any inconvenience this may cause our patrons and community. We remain committed to taking steps to further enhance our network security infrastructure in an effort to prevent incidents like this from happening again.

Frequently Asked Questions for Patrons, Donors and Employees

Ticket & Performance Information

Q: Where can I purchase tickets now?  
A: Tickets are available for purchase at the Woodruff Arts Center Box Office and High Museum Guest Relations at 1280 Peachtree Street. We have the ability to sell Alliance Theatre  and Atlanta Symphony Orchestra  tickets on their websites. Patrons are encouraged to visit all of our websites for the latest information about ticketing and performances. 

Q: When will I be able to buy tickets online or by phone? 
A: Tickets are available for purchase at the Woodruff Arts Center Box Office and High Museum Guest Relations at 1280 Peachtree Street. The Box Office is open from 12-6 p.m. (Tuesday to Sunday), and the High Museum is open from 10 a.m.. – 5 p.m. (Tuesday through Thursday and Saturday), 10 a.m. – 9 p.m. (Friday), and from noon – 5 p.m. (Sunday). We have the ability to sell Alliance Theatre  and Atlanta Symphony Orchestra  tickets on their websites. Patrons are encouraged to visit all of our websites for the latest information about ticketing and performances. 

Q: When will I be able to make donations online or by phone? 
A: We are working to address the issue and apologize for the inconvenience. As a result of this outage we are unable to process donations online. If you wish to make a contribution, please call the following numbers:  

  • For donations to the Woodruff Arts Center call 404-733-4646
  • For donations to the Alliance Theatre call 404-733-4710
  • For donations to the Atlanta Symphony Orchestra call 404-733-5079
  • For donations to the High Museum of Art call 404-733-4564

Q: When will the issue be resolved? 
A: We are working to address the issue as quickly as possible. 

Q: Is this issue going to impact upcoming shows/performances? 
A: We do not anticipate any impacts to upcoming shows/performances. 

Outage & Incident

Q: What happened? 
A: The Woodruff Arts Center, including the Alliance Theatre, the Atlanta Symphony Orchestra and the High Museum of Art, recently experienced a network security incident from an unauthorized third-party that resulted in a significant IT outage and is affecting many operations and systems. Upon learning of the incident, we immediately took steps to secure our systems and began working to implement enhanced security measures. Our team also began an investigation and an outside forensics firm was engaged to assist us. We have notified law enforcement. Please note that we have no evidence that any personal or financial information has been accessed, and our review of this matter remains ongoing. The Alliance Theatre, Atlanta Symphony Orchestra and the High Museum of Art all continue to remain open for performances and visits as usual. 

Q: What does the Woodruff Arts Center know about the network security incident? 
A: We recently experienced a network security incident from an unauthorized third-party that resulted in a significant IT outage and is affecting many operations and systems. Our team is currently conducting an investigation and an outside forensics firm has been engaged to support the investigation. We have no evidence that any personal or financial information has been accessed, and our review of this matter remains ongoing. 

Q: What information was potentially accessed or taken? Is any employee, patron or donor data involved? 
A: At this point, we have no evidence that any personal or financial information has been accessed. Our team is currently conducting an investigation and an outside forensics firm has been engaged to assist us. Our review of this matter remains ongoing. 

Q: Does this outage impact my personal information? How will I know if I was impacted? 
A: Please note that we have no evidence that any personal or financial information has been accessed, and our review of this matter remains ongoing. Our team is currently conducting an investigation and an outside forensics firm has been engaged to assist us. 

Q: Has my credit card information been compromised? If so, do I need to contact my bank? 
A: Please note that we have no evidence that any personal or financial information has been accessed, and our review of this matter remains ongoing. Our team is currently conducting an investigation and an outside forensics firm has been engaged to assist us. As always, you should actively monitor for the possibility of fraud and identity theft by reviewing your credit report and financial statements for any unauthorized activity. 

Q: Has the incident been resolved? 
A: We are working to address this issue and apologize for any inconvenience this may cause our patrons and community. We remain committed to taking steps to further enhance our network security infrastructure in an effort to prevent incidents like this from happening again. 

Q: Are there any actions I should take at this time to protect myself or personal information? 
A: Please note that we have no evidence that any personal or financial information has been accessed, and our review of this matter remains ongoing. Our team is currently conducting an investigation and an outside forensics firm has been engaged to assist us. As always, you should actively monitor for the possibility of fraud and identity theft by reviewing your credit report and financial statements for any unauthorized activity. 

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