Woodruff Arts Center Network Outage and Incident Update

The Woodruff Arts Center, including the Alliance Theatre, the Atlanta Symphony Orchestra and the High Museum of Art, recently experienced a network security incident from an unauthorized third-party that resulted in a significant IT outage and is affecting many operations and systems.  Upon learning of the incident, we immediately took steps to secure our systems and began working to implement enhanced security measures.  Our team also began an investigation and an outside forensics firm was engaged to assist us. We have notified law enforcement. 

The Alliance Theatre, Atlanta Symphony Orchestra and the High Museum of Art all continue to remain open for performances and visits as usual.  

Tickets for performances are available for purchase at the Woodruff Arts Center Box Office.

We are working to address the network outage and apologize for any inconvenience this may cause our patrons and community. We remain committed to taking steps to further enhance our network security infrastructure in an effort to prevent incidents like this from happening again.

Frequently Asked Questions for Patrons, Donors and Employees

Ticket & Performance Information

Q: Where can I purchase tickets now?  
A: Tickets are available for purchase at the Woodruff Arts Center Box Office and High Museum Guest Relations at 1280 Peachtree Street. We have the ability to sell Alliance Theatre  and Atlanta Symphony Orchestra  tickets on their websites. Patrons are encouraged to visit all of our websites for the latest information about ticketing and performances. 

Q: When will I be able to buy tickets online or by phone? 
A: Tickets are available for purchase at the Woodruff Arts Center Box Office and High Museum Guest Relations at 1280 Peachtree Street. The Box Office is open from 12-6 p.m. (Tuesday to Sunday), and the High Museum is open from 10 a.m.. – 5 p.m. (Tuesday through Thursday and Saturday), 10 a.m. – 9 p.m. (Friday), and from noon – 5 p.m. (Sunday). We have the ability to sell Alliance Theatre  and Atlanta Symphony Orchestra  tickets on their websites. Patrons are encouraged to visit all of our websites for the latest information about ticketing and performances.

Outage & Incident

Q: What happened? 
A: The Woodruff Arts Center, including the Alliance Theatre, the Atlanta Symphony Orchestra and the High Museum of Art, recently experienced a network security incident from an unauthorized third-party that resulted in a significant IT outage and is affecting many operations and systems. Upon learning of the incident, we immediately took steps to secure our systems and began working to implement enhanced security measures. Our team also began an investigation and an outside forensics firm was engaged to assist us. We have notified law enforcement. The Alliance Theatre, Atlanta Symphony Orchestra and the High Museum of Art all continue to remain open for performances and visits as usual. 

Q: What does the Woodruff Arts Center know about the network security incident? 
A: We recently experienced a network security incident from an unauthorized third-party that resulted in a significant IT outage and is affecting many operations and systems. Our team is currently conducting an investigation and an outside forensics firm has been engaged to support the investigation. 

Q: What information was potentially accessed or taken? Is any employee, patron or donor data involved? 
A: At this point, we have no evidence that any personal or financial information has been accessed. Our team is currently conducting an investigation and an outside forensics firm has been engaged to assist us. 

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